Return & Refund Policy

Last Updated: 29 July 2026

Thank you for shopping with us. We are committed to providing high-quality beauty, skincare, and personal care products. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Because of hygiene and safety reasons, we cannot accept returns or exchanges on any opened, used, or unsealed skincare, cosmetics, or personal care products.

We only accept returns for products that are unused, unopened, in their original sealed packaging, and in the same condition in which they were received.

Eligible return requests must be submitted within 30 days of the delivery date.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number

• A brief description of the issue

• Clear photos of the product and its packaging

Once your request has been reviewed and approved, we will arrange a replacement or issue a refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is the result of our error, such as receiving a damaged, defective, or incorrect product.

Non-Returnable Items

The following items are not eligible for return or refund unless they are damaged, defective, or incorrect upon arrival:

• Opened skincare products

• Opened cosmetics

• Personal care products with broken seals

• Used beauty tools and accessories

• Gift cards

• Digital products or downloadable content

• Clearance or final sale items

Exchanges

We only offer exchanges for items that arrive damaged, defective, or incorrect. We do not offer exchanges for change-of-mind purchases or opened skincare and cosmetic products.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

Return Shipping

If a return is approved due to a damaged, defective, or incorrect item, we will provide instructions for the return process and cover any applicable return shipping costs.

If a return is approved for any other eligible reason, the customer is responsible for the return shipping costs.

How to Request a Return

To request a return, refund, or replacement, please contact our customer support team with:

• Your order number

• Your full name

• A description of the issue

• Clear photos of the product (if applicable)

We aim to respond to all enquiries within 1–2 business days and will work to resolve your issue as quickly as possible.

Contact Us

If you have questions regarding this Return & Refund Policy, please contact our customer support team. We are always happy to assist you and ensure you have the best possible shopping experience.